Who can play at Mystified?
The games are designed for all adventurers ages 10-99! It is perfect for friends and family, date nights, and anyone up for a mental challenge. Youths ages 10-14 will need to be accompanied by a playing adult. Players ages 15-17 will need to bring a waiver with a guardian signature and phone number- download waiver here.
Due to the nature of the puzzles, players under the age of 10 may find the challenge frustrating. We will allow children under the ages of 10 to accompany their family, but only in a privately booked room. Private games are offered during the booking process. Private games are $215 (plus tax) and accommodate up to 10 players.
What is the cost to play?
$23 for youths ages 10-17/ seniors/active military*
*Active military extends only to service personnel, not spouses and family members.
Ages 9 and younger must be booked into a private game- Children do count as a player, and will be counted as part of the 10 players in the private game.
Private games are $215 for up to 10 players. We will allow (but don't recommend) children under the ages of 10 to accompany their family, but only in a privately booked room.
How do I book?
Follow this Booking Link which will take you to our availability calendar and secure purchasing site. Our bookings are done via credit card online. However, if you would like to visit Mystified during business hours, we would be happy to assist you with your cash payment (sorry no checks) and booking.
Game reservations must be paid in full at time of booking.
What if I only have a party of 2, 3 or 4 players?
Our games are designed for 7-10 players. We recommend that smaller groups try to book a game that already has a few tickets sold. You will work as a team with your new found friends and this will increase your chances of being able to complete the game in 60 minutes.
What if I want a private game?
Private games are available! Simply choose the private game option on our booking link. For $215 plus tax you may bring up to 10 players, all ages welcome (not recommended for under 6 years).
When should I arrive for my game?
Please plan to arrive 15 minutes before your playing time. Once all players are present, you will be promptly ushered to your game orientation!
We take timing seriously at Mystified! If your party is late for their booking, and the game has already begun, you will have forfeited your game time, and no refunds will be given. No Exceptions!
What if I need to leave the game room?
If the adrenaline rush becomes too much, you are always able to leave the experience. We do provide a lovely lounge for you to enjoy while the rest of your party finishes their adventure.
What if my team gets stuck on a clue or puzzle?
Mystified game rooms are always being monitored by a Game Master. If your team decides they need help, the Game Master can be summoned for a hint. But be forewarned, we only give out 3 hints per game.
Is it scary or claustrophobic?
Our escape games are designed to provide ambiance matching the theme of the room, but they are never gory or inappropriate for older children. Players are never truly "locked" in the rooms (safety first!), so you can always step out if you feel uncomfortable. FYI- Most of our rooms are larger than the average bedroom, but there may be 9 other players in there with you...so you will have decide if that is right for you!
Can I get a refund if I need to cancel?
We understand life can be unpredictable! We will be happy to provide a rebook or refund with at least 24 hours notice. If you must cancel within 24 hours of your game, there can be no refund.
Alcohol Policy- Any customer who shows signs of intoxication upon arrival or during their game may be asked to leave the premises with no refund given. It is both dangerous and inconsiderate to others who are sharing your game. When you sign our waiver, you are agreeing to this policy!